Frequently Asked Questions

Below are some of our FAQS, but don’t be afraid to email us on if you have a question.
Click here for a copy of our terms and conditions

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Bespoke quotes just for you

We tailor each price, package and service to suit your needs

My venue requires all suppliers to have PAT testing certificates and PLI certificates, can you provide these?

All of our products are safety tested and certified and we provide a copy of this and our public liability insurance, 1 week prior to the event in our confirmation and check-up mail or on the day. If we have worked with a venue before, they will have a copy, and if we haven’t, we will give them a copy on the day of delivery.

I can't see what I want on your page

We have a huge range of items, not all of which are displayed. Please message us with your dreams / ideas and let us bring them to life! We are always growing and expanding!

Do you set up on the day?

We liaise with your venue to assure that we can drop off and set up pre-event, whether this be on the day or the day before. Don’t worry, you don’t need to think about this, it’s something we will agree with the venue to ensure all runs smoothly! If the delivery is to your house / office, we will arrange with yourselves.

Do you cover my area?

We are based in Dunmow, Essex and work in many Greater London areas too. We are more than happy to travel, but costs may apply depending on the area! Please do get in touch with us directly to find out!

How do the light up letters work? Will they get hot?

Our light up letters are expertly made and tested for all faults regularly. The bulbs will run happily for 30,000 hours and will never get hot. They are controlled via DMX, meaning any variation of colours is possible! We use signal boosters to ensure the colours / brightness doesn’t fade & all of our letters have strong sturdy backs built on so wires won’t be exposed!

Lights are not for outdoor use!

I’m not sure what I want, can you help?

We love nothing more than a happy ending, and will work with you and your ideas to create this. We often work with clients who are unsure of exactly what they want, so feel free to drop us a message for a consultation call where we will gather information to send you ideas / quotes / packages.

Don’t be shy! We are here to help!

How do I book?

Please email us on with your venue, date and requirements. We can then build you a quote and explain the booking process, on average we ask for a deposit to secure the date and payment a month prior to the event. This can change depending on booking requirements. We charge a standard £200 damage deposit to all customers, which is refundable after collection.